Delivery & Returns
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
If you would us to consider shipping to you and you are unable to enter your address on our website, please contact [email protected].
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Important note: Some of our products such as baby milk, undergarments and nipple protection items are unreturnable for health and safety reasons.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund at an earlier date. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply email us at [email protected] and we can arrange this for you.